Share Our Passion for Making a Difference
Be part of a global humanitarian charity based in Sydney making #GoodChange for the world.
Share Our Passion for Making a Difference
Share Our Passion for Making a Difference
Career Opportunities

Donor Relations and Administration Officer
Description
Key Responsibilities
Requirements
Description
- Part-time: 3 days / 22.5hours per week
- Generous salary packaging available
- A minimum 2 years of relevant working experience
- Supportive and collaborative team environment
- Be part of a global humanitarian charity based in Sydney making a good change for the world
Key Responsibilities
An integral officer of Good Neighbours Australia, adopting a professional, informed and principles-based approach, you will be responsible for:
- Efficiently and accurately manage the donation administration process – processing of donations, accurate and timely distribution of receipts, distributing of donor correspondence, and other donor-bonding communications
- Maintain and monitor the monthly Regular Giving program’s Declines, Upgrades, and Conversions
- Consult with the Marketing Manager to ensure that campaigns are supported by back-end processing, and assist with the preparation of relevant donor correspondence for distribution with campaign receipts
- Maintain the currency, accuracy, and data integrity of the donor CRM database (Kindful)
- Liaise with external fundraising suppliers regarding accurate and timely campaign data results and import files
- Ensure accurate data entry as well as receipt processing and mailing for all fundraising activities
- Confirm that banking and reports are accurate, on time, and that reconciliation of funds is as efficient as possible
- Secretarial duties such as summarising and reporting weekly meetings
- Manage the day-to-day administrative operations and deliver professional administrative support to the Administration Manager
- Support HR functions including but not limited to employee onboarding & off-boarding arrangement of staff and volunteers etc.
- Assist the Administration Manager in organising and supervising the day to day activities
- Also, assist the team in domestic and international projects
- Perform any ad hoc projects and assignments as requested by the Director
Requirements
SKILLS AND EXPERIENCE
- 2+ years’ experience in a similar role at a similar level preferred but not essential
- QuickBooks and Donor Management system experience preferred but not essential
- Enthusiasm and willingness to learn
- Excellent written and verbal communication skills
- Be looking for long-term career opportunities with on-the-job training (to be reviewed annually)
- Proven ability to contribute to a cohesive team environment by sharing information, supporting team priorities, and ensuring open communication
- Willingness to be proactive and help others, contribute to the continuous improvement of a positive, collaborative and effective work environment
- Comfortable liaising at all levels with internal and external stakeholders
- The obvious qualities of having a high ethical standard, honesty, exceptional time management, respectability, and professionalism
- Previous admin-related experience in not-for-profit and/or non-government (NGO) organisations (preferred)
REQUIREMENTS
- National Police Check
- Working With Children check
Volunteer Opportunities
Our volunteer list is full for now! If you’re keen, you may send your interest to goodchange@goodneighbours.com.au, and we can add you to our pool for future events and projects.